Cancellation and Return Conditions
Consumer Rights - Withdrawal - Cancellation Return Conditions
GENERAL:
1. If you order electronically through the website you are using, you will be deemed to have accepted the preliminary information form and the distance sales contract offered to you.
2. BUILDERS are subject to the provisions of the Law No. 6502 on the Protection of Consumer and Distance Contracts (RG: 27.11.2014/29188) regarding the sales and delivery of the product they purchased and other laws in force.
3. Shipping fees with product shipment costs will be paid by buyers.
4. Each product purchased shall be delivered to the person and/or organization at the address shown by the buyer provided that the 30 -day legal period exceeds. If the product is not delivered during this period, buyers may terminate the contract.
5. The purchased product must be delivered with documents such as warranty certificate and user manual, if any, in accordance with the qualifications specified in the order.
6. If it is impossible to sell the purchased product, the seller must inform the buyer in writing within 3 days of learning this situation. Within 14 days, the total price must be returned to the BUYER.
If the purchased product price is not paid:
7.
Purchases made with unauthorized use of the credit card:
8. After the product is delivered, if the credit card paid by the buyer is unauthorized by unauthorized persons and the product price is not paid to the SELLER by the relevant bank or financial institution, the buyer must return the product subject to the SELLER within 3 days to the SELLER.
If it cannot be delivered during the product time for unpredictable reasons:
9. The BUYER may request the cancellation of the order, replacement of the product with similar, or postponement of the delivery until the obstacle is eliminated. If the buyer cancels the order; If he has made the payment with cash, this fee is paid within 14 days of cancellation. If the buyer has made the payment with a credit card and cancels it, the product fee is returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer to the buyer within 2-3 weeks.
The buyer's obligation to control the product:
10. The BUYER shall be examined before receiving the goods/services subject to the contract; Loser, broken, packaging torn and so on. damaged and defective goods/services will not receive delivery from the cargo company. Delivered goods/services will be considered to be undamaged and intact. The buyer must be carefully protected after delivery. Goods/services should not be used if the right of withdrawal is to be used. The invoice should be returned with the product.
Right of withdrawal:
11. Receiver; It may exercise the right of withdrawal from the contract by rejecting the property without any legal and criminal liability and without any justification, provided that the product is notified to him or to the person/organization at 14 (fourteen) days from the date of delivery to the person/organization he has shown.
Contact Information to be made by the seller's right of withdrawal:
COMPANY:
Adi/Unvani: Kodal Chocolate/Muhammet Kodal
Address: Oba Mahallesi Atatürk Street.17/AA Alkom Site Kodal Chocolate
E-POST: Mehmet@kodalchocolate.com
TEL: 05010077227
Duration of the right to withdrawal:
13. If the buyer is a goods/service he/she purchases, this 14 -day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in the service contracts started with the approval of the consumer.
14. The expenses arising from the use of the right of withdrawal belong to the SELLER.
15. In order to exercise the right to withdrawal, it is necessary to make a written notification to the SELLER with a registered mail, fax or email to the SELLER within 14 days and that the product is not used in accordance with the provisions of the “Products that cannot be used in this agreement.
Use of the right to withdrawal:
16. The invoice of the product delivered to the 3rd person or the Buyer (If the invoice of the product to be returned is corporate, the return invoice issued by the Authority while returning.
17. Return Form, Products to be Returned, Box, Packaging, and standard accessories, if any, must be delivered completely and without damage.
Return Conditions:
18. The seller is obliged to return the total price and the documents that put the BUYER under debt within 10 days after the withdrawal notification reaches him and to receive the goods within 20 days.
19. If there is a decrease in the value of the goods for a reason caused by the BUYER's defect or if the return becomes impossible, it is obliged to compensate the damages of the SELLER in the rate of the receiving defect. However, the buyer is not responsible for the changes and deteriorations that occur due to the duly use of the goods or product within the period of withdrawal.
20. In case the campaign limit issued by the SELLER due to the exercise of the right to withdrawal, the amount of discount used within the scope of the campaign shall be canceled.
Products that cannot be used:
21. Prepared in accordance with the Recruitment of the Buyer or clearly in line with personal needs and is not available to be sent back, personalized products, artızyan chocolates, in part, private bags, boxes and so on. special production, disposable products, goods that are in danger of quick deterioration or the possibility of passing the expiration date, if the buyer is opened by the BUYER after the delivery of the packaging by the buyer in terms of health and hygiene, after the delivery of other products, and the products that are not possible to be separated due to the subscription agreement, the newspaper and magazine, such as newspaper and magazine. In case the non -property delivered to the consumer instantly, with the sound or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, packaging are opened by the buyer, it is not possible to regulate the regulation. In addition, it is not possible to exercise the right of withdrawal regarding the services started with the approval of the consumer before the expiration of the right of withdrawal.
Default and legal results
22. The BUYER agrees, declares, declares and undertakes that if the payment transactions make the payment transactions with a credit card, they will pay interest and be responsible to the bank within the framework of the credit card agreement with the card holder bank. In this case, the relevant bank may apply to legal remedies; may request the costs and attorney fees to be arrived from the BUYER, and if the BUYER falls in any case due to the debt of the BUYER, the BUYER shall accept the damage and loss suffered by the SELLER due to the delayed performance of the debt.
Payment and Delivery
23. You can make bank transfer or EFT (electronic fund transfer) to any of our bank accounts (TL).
24. With your credit cards through our site, you can safely benefit from online single payment or online installment opportunities with all kinds of credit cards. At the end of your order in your online payments, your credit card will take place from your credit card.
Confidentiality agreement
Kodal Chocolate requests some personal information (name, age, interests, e-mail, etc.) in order to provide better service to its customers. This information collected on the servers of Kodal Chocolate is used only in Kodal Chocolate in customer “Classification” studies for the periodic campaign studies, special promotional activities for customer profiles and not transmitting unwanted e-mails. Kodal Chocolate does not share the information collected from the membership forms without the news or otherwise instruction of the member, and does not use or sell it for commercial purposes for any reason for any reason.
In addition to the personal information he wants in e-mail addresses and membership forms, Kodal Chocolate interprets his visitor movements and preferences during the use of www.navuchocolate.com. These statistical data, which does not contain personal information, can be shared with Kodal Chocolate business partners in order to provide a more special and effective shopping experience.
Customer information can only be explained to the official authorities in cases where the information is requested and in accordance with the provisions of the mandatory legislation in force. Only the customer can access all the information that the customer enters the system and only the customer can change this information. It is not possible for someone else to access and change them.
You can easily exit from the e-mail sending list by leaving the option of “I want to get advertising and announcement e-mails in the field by updating the membership information in the“ My Account ”section by clicking on the link if you want to leave our mail list, if you want to leave our e-mail list” link at the bottom of the e-mails sent by Kodal Chocolate.
Within the framework of the legislation, it has the right to request information about how the data of customers are used, to ask for the correction of the wrong data, to require deletion or destruction of the obtained data, to object to the processing and to request the elimination of the damage suffered, if any. Kodal Chocolate declares that if the reasons that require the customer's data processing disappear, it will delete, destroy or make anonymously. The credit card information requested on the payment page is not kept on the servers of Kodal Chocolate or other companies serving it in order to keep the safety of our valued customers shopping at the site at the highest level. In this way, all transactions for payment are provided between the Kodal Chocolate interface between the bank and your computer.
Security Declaration
The infrastructure of www.kodalchocolate.com, developed with the principle of “safe shopping” and “Privacy of Personal Information”, works with advanced communication protocols, especially SSL technology.
In this way, your credit card information that you use in your www.kodalchocolate.com purchases is automatically encrypted on your computer with a 128 -bit encryption system and sent to your bank in this way. In other words, since your credit card number and password information can only be displayed between your computer and your bank, it cannot be watched by unauthorized persons, but also not stored by our systems.
E-commerce sites who want to use this system on the world have to certify the SSL certificate they receive by providing all the documents and standards that this company wants by providing all the documents and standards that this company wants. We, as www.kodalchocolate.com, started to work by taking all these measures for your safety. Every time you make a shopping through www.kodalchocolate.com, you act within the standards of an internet security company widely used all over the world.
If you are using Internet Explorer from HTTP to HTTPS, your credit card information is transformed from HTTP to HTTPS to protect the personal information from all kinds of abuses. If you are using Firefox, you should make sure that icons consisting of a lock or switch and blue line at the bottom right are displayed.
The address of safe shopping can share your experiences and questions (0501 007 72 27) or at mehmet@kodalchocolate.com e-mail.
Enjoyable shopping…
Long -distance sales contract
ARTICLE 1 — The subject of the contract and the parties
1.1. This contract is the website of the BUYER, which has detail information below, is operated by the seller; (It will then be referred to as Kodal Chocolate) Kodal Chocolate has determined the rights, laws and obligations of the parties in accordance with the provisions of the Regulation on the Principles and Procedures of the Law No. 6502 on the Principles and Procedures of Consumers on the Protection of Consumers No. 6502 regarding the sale of the products and delivery of products to the delivery address of the products.
1.2. The BUYER accepts and declares that he has confirmed this preliminary information about the basic qualifications, sales price, payment type, delivery conditions and the right to “withdrawal, and that he has confirmed this preliminary information in electronic environment and then ordered the goods or services. The preliminary information and invoice on the payment page on Kodal Chocolate is an integral parts of this contract.
1.3. SELLER INFORMATION
Kodal chocolate
www.kodalchocolate.com
Ünvanı: kodal chocolate
Address: Oba Mahallesi Atatürk Street 17/AA Alkom Site Kodal Chocolate Alanya/Antalya
Telephone: 0501 007 72 27
Email: mehmet@kodalchocolate
ARTICLE 2 — Date of the Convention
2.1. This Agreement has been made by the parties on the date.date date of the BUYER's order on Kodal Chocolate, and a copy of the contract was sent to the recipient email address.
Article 3 — Products and services subject to the contract
3.1. Details of the products and services ordered by the BUYER, cash sales amounts and menstrual information, including taxes, are indicated before payment. All of the products specified in the table before the payment are defined as the product.
Article 4 — Delivery of Products
4.1. The product shall be delivered to the BUYER's delivery address or to the person/organization at the address indicated by the BUYER on its website and delivered within 10 days at the latest as a solid and intact.
4.2. If the product is to be delivered to another person/organization other than the BUYER, the seller cannot be held responsible for the failure to accept the delivery of the person/organization to be delivered.
4.3. The Buyer is responsible for checking the cargo packaging and seeing a problem when he sees a problem, and not to accept the cargo company official. Otherwise, the seller will not accept responsibility.
Article 5 — Payment method
5.1. The BUYER agrees and undertakes that the buyer shall confirm the information about the relevant interest rates and default interest from the bank, and that the provisions related to interest and default interest shall be applied within the scope of the credit card agreement between the bank and the buyer in accordance with the provisions of the legislation. Credit cards such as banks and financing organizations, installment cards, etc. Futures / installment payment opportunities provided by the providing organizations are the possibility of payment in installments provided by a loan and / or directly mentioned institution; In this framework, the product sales that the SELLER fully collected the price of the SELLER is not counted in installments in terms of the parties of this Agreement, but also in advance sales. The legal rights of the SELLER in the cases considered to be in installments (in case of not paying any of the installments of the contract, the termination and/or remaining debt to be paid together with the default interest, including the right to request) is available and reserved.
ARTICLE 6 — General Provisions
6.1. The BUYER acknowledges that the products shown on the website read the preliminary information regarding the basic qualifications, sales price and payment method and delivery and give the necessary confirmation for sales in electronic environment.
6.2. BUYER; By confirming this agreement electronically, before the contract of distant contracts, the address that must be given to the Consumer by the SELLER, the basic features of the products ordered, the price, including the taxes, the price, payment and delivery information is confirmed that it has obtained correctly and complete.
6.3. The seller is responsible for the delivery of the product subject to the contract in accordance with the qualifications specified in the order.
6.4. The seller may supply a different product to the BUYER at equal quality and price before the expiry of the obligation of performance arising from the contract.
6.5. If the seller cannot fulfill the obligations of the contract if the product or service subject to the order is impossible, it shall notify the consumer to the consumer before the expiry of the contract obligation arising from the contract and may supply a different product to the BUYER in equal quality and price.
6.6. For the delivery of the product subject to the contract, the signed copy of this agreement must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If the product price is not paid for any reason or canceled in the bank records, the seller is considered to be saved from the obligation to deliver the product.
6.7. For any reason after the product delivery, if the bank/financing institution to which the credit card is built does not pay the product price to the SELLER, all other contractual rights, including the follow -up of the SELLER, will receive the product fee, are reserved.
6.8. If the product cannot be delivered over 10 days due to extraordinary situations (such as weather opposition, earthquake, flood, fire) other than normal sales conditions, and the delay exceeds 10 days, the seller informs the BUYER regarding delivery. In this case, the recipient can cancel the order, order a similar product or wait until the end of the extraordinary situation. If the product fee is charged for order cancellations, it is returned to the BUYER within 10 days of the cancellation. In credit card payments, the refund is also made by return to the buyer credit card.
ARTICLE 7 - RIGHT TO BOOK
There is no right to withdraw for the products ordered.
Article 8 - Evidence agreement and authorized court
8.1. This shall create a definite evidence in the solution of any dispute that may arise from the contract and/or implementation of any kind of dispute (including records in magnetic environment such as computer -and -case records); Consumer arbitration committees until the value announced by the Ministry of Customs and Trade, consumer courts and executive directorates in the settlement of the Buyer and SELLER in exceeding cases are authorized.
8.2. The buyer declares, accepts, accepts, accepts, accepts and accepts all the conditions and explanations written in this agreement and in the order form that constitutes the inseparable part, that he received, examined and accepted all the preliminary information and all other preliminary information.